Role Details
 
Customer Service Officer - JOB DESCRIPTION

Role – Customer Service Officer
Grade – Assistant Manager
Location – At any Axis Bank Branch across the country

Disclaimer : The choice of branches / offices of the Bank will be as per the needs and business requirements of the Bank. The Bank shall also take into account the place of domicile of the candidates though this aspect shall not be a reason for definite posting in any place and the bank cannot guarantee placements as per the place of domicile of the candidates.

SALES:
  • Conducts outbound marketing calls and scouts for new leads and referrals to generate business
  • Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base
  • Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.

Customer Service and Operations:
Responsible for timely processing of bank transactions like
  • Funds transfer
  • Cheques
  • Opening of accounts
  • Reconciliation of office accounts
  • Ensuring timely resolution of customer queries and improving customer service levels.

Compliance
  • Compliance to the bank's rules - internal guidelines, processes and procedures
  • Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis.
  • Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business.