Role Details
 
Customer Service Officer - JOB DESCRIPTION

Role – Customer Service Officer
Grade – Assistant Manager
Location – At any Axis Bank Branch across the country

SALES:
  • Conducts outbound marketing calls and scouts for new leads and referrals to generate business
  • Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base
  • Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.

Customer Service and Operations:
Responsible for timely processing of bank transactions like
  • Funds transfer
  • Cheques
  • Opening of accounts
  • Reconciliation of office accounts
  • Ensuring timely resolution of customer queries and improving customer service levels.

Compliance
  • Compliance to the bank's rules - internal guidelines, processes and procedures
  • Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis.
  • Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business.